Privacy Policy.

SK IT Services ("we", "us", "our") operates this website and the computer shop at Lot 1.36, First Floor, Imbi Plaza, Jalan Imbi, 55100 Kuala Lumpur, Malaysia. This Privacy Policy explains what personal data we collect, how we use it and the choices you have, in line with the Personal Data Protection Act 2010 of Malaysia (PDPA).

By using this website or contacting us, you agree to the practices described here.

We only collect what we need to answer your enquiry and provide our services:

• Contact details: your name, phone number and email address.
• Enquiry details: the device type, brand or model, the issue you describe, the product or service you are asking about and any message you write.
• Service records: details of repairs, purchases, quotations and warranty for work done in our store.
• Technical data: basic browser and device information that your browser sends automatically when you visit the website.

We collect information when you fill in the quote or contact forms on this website, message or call us on WhatsApp or phone, email us, or visit our store.

The forms on this website do not save your details on our servers. When you submit a form, your message is prepared and opened in WhatsApp so that you can send it to us directly.

• To reply to enquiries and prepare quotations.
• To diagnose, repair, set up or supply the product or service you requested.
• To contact you about your job, warranty or after-sales support.
• To keep business records and meet legal, tax and accounting requirements.
• To improve our website and services.

We do not sell your personal data and we do not use it for third-party advertising.

Many buttons on this website open WhatsApp, the phone dialler, your email app or Google Maps. When you use them, your information is handled by those services under their own privacy policies, and we are not responsible for how they process data.

Messages you send on WhatsApp are processed by WhatsApp (Meta) and received on our business number.

This website does not use advertising cookies. Your browser may store essential technical data needed to display the site. If we add analytics or similar tools in future, we will update this policy.

We do not share your personal data with others except where it is needed to provide your service (for example, a parts supplier or manufacturer warranty claim), where you ask us to, or where the law or a government authority requires us to.

When you leave a device with us for repair, we ask for your approval before work begins. We only access files or accounts on your device where this is necessary to diagnose or complete the repair, and we do not copy or keep your personal files. We recommend that you back up your data before bringing a device in.

We keep personal data only for as long as needed for the purposes above, including warranty and legal record-keeping, and then delete or anonymise it. We take reasonable steps to protect your information from loss, misuse and unauthorised access, but no method of transmission or storage is completely secure.

Under the PDPA you may ask to access the personal data we hold about you, request corrections, or withdraw your consent to our use of it. To make a request, contact us using the details below. We may need to verify your identity before we act on it.

Our services are not directed at children under 18. If you believe a child has given us personal data without a parent or guardian's consent, please contact us so we can remove it.

We may update this policy from time to time. The latest version will always be on this page, with the updated date shown at the top.

If you have questions about this Privacy Policy or your personal data, please contact SK IT Services.